PrivacyPolicy

Like most website operators, we collect non-personally identifying information such as:

• —Browser type
• —Language preference
• —Referring website
• —Date and time of visits

This information helps us understand how people use our website. We may also collect IP addresses for logged-in users and use aggregated data to analyse website trends. We do not use this information to personally identify individuals unless required.

We use cookies to:

• —Track website usage
• —Improve user experience
• —Remember preferences

You can disable cookies in your browser settings, however some features of the website may not function properly.

We collect personal information when you interact with us, including when you:

• —Sign up for a trial or membership
• —Book classes or purchase services
• —Contact us via forms, email, or social media
• —Use our website or mobile applications

The type of information collected may include:

• —Name, email, and phone number
• —Membership and booking history
• —Payment and billing details (processed securely via third parties)
• —Health or fitness information you choose to provide (e.g. injuries, goals)

We only collect information that is necessary to provide our services.

We use your information to:

• —Provide and manage memberships and services
• —Process payments and bookings
• —Communicate with you (including class updates and offers)
• —Improve our services and website
• —Maintain a safe training environment
• —Meet our legal obligations

We do not sell or rent your personal information. We may share your information with:

• —Employees, coaches, and contractors who need it to perform their roles
• —Trusted third-party providers (e.g. booking and payment systems)
• —Authorities if required by law

Some service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected.

You have the right to:

• —Request access to your personal information
• —Request correction of your personal information

To do so, contact us at help@hybridtheory.co.nz. We will respond in accordance with the Privacy Act 2020.

We use analytics and advertising tools to understand how our website is used and to measure the performance of our marketing. These include:

• —Google Analytics 4 — website traffic and usage measurement
• —Meta (Facebook) Pixel — measuring the performance of our advertising

These tools use cookies and similar technologies to collect information such as the pages you visit, your device and browser, and how you arrived at our site.

Through the app we collect:

• —Your display name (shown on the whiteboard) and the email address your membership is under (used to send passwordless sign-in codes)
• —The workout results, scores, and notes you choose to log
• —A device push-notification token, if you turn notifications on (used to let you know when workouts are posted or classes change)

This information is used solely to operate the app. We do not use it for advertising, we do not sell it, and it is not used to track you across other companies' apps or websites.