Hybrid Theory Privacy Policy
Hybrid Theory Training Limited (“Hybrid”, “we”, “our”, “us”) operates the website hybridtheory.co.nz and related services. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.
This policy explains how we collect, use, store, and disclose your personal information.
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1. Website Visitors
Like most website operators, we collect non-personally identifying information such as:
• Browser type
• Language preference
• Referring website
• Date and time of visits
This information helps us understand how people use our website.
We may also collect IP addresses for logged-in users and use aggregated data to analyse website trends. We do not use this information to personally identify individuals unless required.
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2. Cookies
We use cookies to:
• Track website usage
• Improve user experience
• Remember preferences
You can disable cookies in your browser settings, however some features of the website may not function properly.
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3. Collection of Personal Information
We collect personal information when you interact with us, including when you:
• Sign up for a trial or membership
• Book classes or purchase services
• Contact us via forms, email, or social media
• Use our website or mobile applications
The type of information collected may include:
• Name, email, and phone number
• Membership and booking history
• Payment and billing details (processed securely via third parties)
• Health or fitness information you choose to provide (e.g. injuries, goals)
We only collect information that is necessary to provide our services.
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4. Use of Personal Information
We use your information to:
• Provide and manage memberships and services
• Process payments and bookings
• Communicate with you (including class updates and offers)
• Improve our services and website
• Maintain a safe training environment
• Meet our legal obligations
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5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
• Employees, coaches, and contractors who need it to perform their roles
• Trusted third-party providers (e.g. booking and payment systems)
• Authorities if required by law
Some service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected.
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6. Protection of Personal Information
We take reasonable steps to protect your personal information from:
• Loss
• Unauthorised access
• Misuse
• Disclosure
Access to personal information is limited to those who need it to operate our services.
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7. Marketing Communications
If you provide your contact details, we may contact you via:
• SMS
• Phone
This may include updates, promotions, or gym-related information.
You can opt out at any time by:
• Following unsubscribe instructions, or
• Emailing us at help@hybridtheory.co.nz
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8. Access and Correction
You have the right to:
• Request access to your personal information
• Request correction of your personal information
To do so, contact us at help@hybridtheory.co.nz.
We will respond in accordance with the Privacy Act 2020.
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9. Business Transfers
If Hybrid Theory is sold or its assets are transferred, your personal information may be transferred to the new owner, as permitted by law.
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10. Advertising and Third Parties
Advertising partners may use cookies to deliver relevant ads.
This Privacy Policy covers our use of cookies but does not cover third-party advertisers.
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11. Changes to This Policy
We may update this Privacy Policy from time to time.
Your continued use of our website and services indicates your acceptance of any updates.
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12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Hybrid Theory Training Limited
101 Durham Street South, Christchurch, New Zealand
